Frequently Asked Questions
Shipping charges start at $10.00. Items will be shipped using UPS ground or air.
Customer satisfaction is our #1 goal. We pride ourselves on using only the best manufacturers and we are proud of our record. But, if for some reason you are not satisfied, notify us immediately. All legitimate returns claims will be honored. In order to process your claim quickly and fairly, the following procedures are required:
RETURN AUTHORIZATION IS REQUIRED
Return requests must be made within 14 days of receipt of order. To obtain an R.A.#, fax, write, or email us at:
Texas Scrubs & Embroidery
5201 Hwy 6 South
Missouri City, TX 77459
The R.A.# must appear on the outside of all cartons or packages or it will be refused by our receiving department.
INSTRUCTIONS FOR RETURN OF MERCHANDISE
Texas Scrubs & Embroidery will accept returns of unwashed, unworn merchandise in resellable condition.
Texas Scrubs & Embroidery will exchange merchandise or issue a gift card for the amount of the returned garment(s) as per your request. No refunds will be given. If an exchanged item is to be shipped back to a customer, the $9 shipping charge will be the customer's responsibility for payment.
DEFECTIVE NEW and WORN MERCHANDISE
Because we guarantee our garments to be free of defect in workmanship and fabric flaws, defective garment(s) may be returned within 14 days. Clearly mark the defective area. Credit will be issued only after our returns department has inspected and determined that the garment was a manufacturer's defect. If the garment has been worn, please wash before returning. (Must follow the above procedures for returns, exchanges, credits, refunds, etc.)
Shipping inaccuracies should be reported within 5 days of receipt of goods. Items not ordered, wrong style, color, etc.
Report shortages in shipment to the Customer Service Department within 5 days of receipt of shipment.
SHIPPING TIME and BACKORDERS
Orders typically ship within 48 hours but could take longer. Should any items you order be on backorder, your order will be held until all items have come in and the entire order is complete.
Please call or email our customer service department if you have
any questions regarding our policies or for any other inquiries.