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COMPLETE LIQUIDATION SALE

Items shown on this website are the items in stock which are being discounted for liquidiation.

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Frequently Asked Questions


SHIPPING?

Shipping charges start at $10.00. Items will be shipped using UPS ground or air.

RETURNS?

Customer satisfaction is our #1 goal. We pride ourselves on using only the best manufacturers and we are proud of our record. But, if for some reason you are not satisfied, notify us immediately. All legitimate returns claims will be honored. In order to process your claim quickly and fairly, the following procedures are required:

RETURN AUTHORIZATION IS REQUIRED

Return requests must be made within 14 days of receipt of order. To obtain an R.A.#, fax, write, or email us at:

Texas Scrubs & Embroidery
5201 Hwy 6 South
Missouri City, TX 77459
(281) 969-7960
info@txscrubs.com

The R.A.# must appear on the outside of all cartons or packages or it will be refused by our receiving department.

INSTRUCTIONS FOR RETURN OF MERCHANDISE

  • 1. Return package via UPS (do not return collect). If UPS is not available in your area, return via Parcel Post insured.
  • 2. Package the product carefully to insure its safe arrival to:

    Texas Scrubs & Embroidery
    5201 Hwy 6 South
    Missouri City, TX 77459
    (281) 969-7960
    info@txscrubs.com

  • 3. Return only the items that have received a return authorization number.
  • 4. Return must be made within 14 days of receipt of R.A.#. No exchange or store credit will be issued until an inspection of the merchandise is completed and approved by the returns department. Any deviation from our policies will delay your exchange or store credit.

ACCEPTABLE RETURNS

Texas Scrubs & Embroidery will accept returns of unwashed, unworn merchandise in resellable condition.

EXCHANGES/CREDITS

Texas Scrubs & Embroidery will exchange merchandise or issue a gift card for the amount of the returned garment(s) as per your request. No refunds will be given. If an exchanged item is to be shipped back to a customer, the $9 shipping charge will be the customer's responsibility for payment.

DEFECTIVE NEW and WORN MERCHANDISE

Because we guarantee our garments to be free of defect in workmanship and fabric flaws, defective garment(s) may be returned within 14 days. Clearly mark the defective area. Credit will be issued only after our returns department has inspected and determined that the garment was a manufacturer's defect. If the garment has been worn, please wash before returning. (Must follow the above procedures for returns, exchanges, credits, refunds, etc.)

SHIPPING DISCREPANCY

Shipping inaccuracies should be reported within 5 days of receipt of goods. Items not ordered, wrong style, color, etc.

SHORTAGE CLAIMS

Report shortages in shipment to the Customer Service Department within 5 days of receipt of shipment.

SHIPPING TIME and BACKORDERS

Orders typically ship within 48 hours but could take longer. Should any items you order be on backorder, your order will be held until all items have come in and the entire order is complete.


Please call or email our customer service department if you have
any questions regarding our policies or for any other inquiries.
(281) 969-7960
info@txscrubs.com